pkcxstrategy | Building Unique Customer Experiences (CX)

We Create Value By Building Superior Experiences

Customer Experience / Strategy / Design / Development

We Create Value By Building Superior Experiences

Customer Experience / Strategy / Design / Development

WHO WE ARE

We Make Your Success Our Priority

Your organization is unique and so should be your solutions. pkcxstrategy blends qualitative and quantitative information unique to your industry to identify opportunities, address your challenges, and create engaging end-to-end customer experiences to help you meet and exceed your goals.

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WE UNDERSTAND

Your CX Is Your Brand

CX is your customer’s perception of how every part of your organization treats them. If they like you and continue to have a good experience with you, they are going recommend you. Their positive experience is your positive growth.

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We Believe

Every Project is Unique

Creating exceptional experiences starts with understanding people, process and technology. What works for one may not work as well for another. Understanding your organization, your systems, your audiences is at the core of what we do.

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We Know

Expertise Matters

We bring together the best in design, innovation, technology and strategy through our trusted network of partners. We believe in creating the right team for every project and can scale to any size project quickly and efficiently.

YOUR INDUSTRY

A Wide Range of Experience

Every organization is unique and so are our solutions. We build comprehensive customer experiences (CX) through a detailed discovery process, strategic planning and design for organizations and non-profits of all sizes across a range of industries.

EDUCATION

REAL ESTATE

Non-Profits

Associations

Government

Health Care

Media

YOUR NEEDS

Exceptional Experiences Start Here

pkcxstrategy believes creating exceptional experiences starts with a human-centered strategic approach. We are flexible in our approach to every project. Our team can help you conceptualize and create an actionable roadmap for a project of any size. We can work in iterative agile processes for quick deadline-driven results or assist with end-to-end engagements. Our passion is your success.

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Research & Discovery

User Research
Persona Development
Experience & Journey Maps
Discovery Sessions
Branding Audits
Heuristic Evaluations
Content Audits
Technology Audits
Accessibility Audits

Strategy

Competitive Analysis
Content Strategy Sessions
Experience Roadmapping Workshops
Design Sprints
Release Planning
Content Structure
Project Management
Product Innovation

Design & Branding

Brand Identity Workshop
Brand Positioning & Voice
Branding Guidelines
Design Systems
Component-Based Design
Data Design
Print Design
Digital Design
UX/UI
Rapid Prototyping
StyleGuides

Mobile & Web Development

CMS Integrations
HTML/Sass/JavaScript Development
Cross-Platform App Development
Data Visualization Development
Custom-Tailored, Architected Solutions
Data Collection
API Development
Personalization

Platforms

Kentico
Sitecore
WordPress
Drupal
Hubspot

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

“Customer experience isn’t an expense. Managing customer experience bolsters your brand.”

“Exceptional customer experiences are the only sustainable platform for competitive differentiation.”

MEET OUT TEAM

Our Founder

Paige Connor is an agile, competitive-thinking senior customer experience strategist with demonstrated and consistent success innovating, transforming and growing organizations and products through implementation of human-centered strategic approach. At pkcxstrategy, she oversees all projects and leads the customer experience design and strategy for our largest strategic clients. She ensures pkcxstrategy delivers forward-looking, innovative and compelling customer experiences across every platform and engagement. She provides strategic guidance to our clients on human-centered design, including user research, persona development, journey and experience mapping, audits, rapid-prototyping and visual designs to ensure the end result meets the needs of the client.

She has 20+ years of print, digital, product management and innovation experience working with various organizations including top-tier children’s hospitals, major construction material suppliers, health care providers, Gannett, Bloomberg LP, University of Florida, CQ (now FiscalNote), startups, REALTOR, education, legal and telecommunication associations and more. Her design and strategy work have earned numerous awards for herself and her clients. Prior to founding pkcxstrategy, Paige was the Vice President of Strategic Design at agencyQ in Washington, DC where she established the agency’s UX/UI design team and worked with agencyQ’s largest clients.

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